The terms and conditions explain the nature and scope of here in referred to as “GlamDiva” (as owner and management for the Service) and Users/Customers of GlamDiva The terms and conditions cover service usage, rules of usage, limitations and exclusions on the liability of GlamDiva

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN GlamDiva.in AND YOU WHICH GOVERNS YOUR USE OF SERVICES. YOUR USE OF SERVICES CONSTITUTES YOUR ACCEPTENCE OF AND AGREEMENT TO ALL OF THE TERMS AND CONDITIONS IN THESE TERMS OF SERVICE AND YOUR REPRESENTATION THAT YOU ARE 18 YEARS OF AGE OR OLDER. IF YOU OBJECT TO ANYTHING IN THESE TERMS OF SERVICE , YOU ARE NOT PERMITTED TO USE THE SERVICES.

Unauthorized reproduction or distribution of the Services, or any portion of them , may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under the law.

1. DEFINITIONS
   In these terms and conditions, unless the context specifies otherwise:

   • “Welcome to the “GlamDiva” , a website/App located at www.GlamDiva.in (the "Site"). By using this website/App and/or placing a request, you agree to be bound by these terms and conditions as set out below. This website/App is owned and operated by GlamDiva.in- ("we" or "us") for your On-demand in-home beauty services.

   • "Salon At Home” means a program designed for its customers by GlamDiva where the customers enjoy the salon at the comfort at their respective homes.

   • “GlamDiva Customer/User” means a GlamDiva customer, who is registered as a Customer/user of GlamDiva holding a unique user ID on the mobile App/Website of GlamDiva Registration to the program is governed by these rules set by GlamDiva for this program which are subject to change.

   • "Program” means the service, managed and operated by GlamDiva through its Beautician Partners offering benefits, facilities or arrangements of Salon at home to its registered users/customers.

   • "Working Days” means the period from Monday to Sunday. Timings are from 10.00 am to 6:00 pm only.

2. GENERAL CONDITIONS

   • The GlamDiva Users/customers agrees that by using the Mobile Application of GlamDiva and by using the website at www.GlamDiva.in post login, the customer he/she is deemed to have read and understood these terms and conditions of the Program and confirms that he/she is bound by these terms and conditions and any changes to it from time to time and such other terms as specified from GlamDiva from time to time.

   • Registration into GlamDiva Program/Service is mandatary, open to all natural persons above the age of 18 with a correct mailing address in Kolkata (Except few areas).

   • GlamDiva provides service only for Females.

   • The entire responsibility is on the customer booking the service and the residence owner to ensure that the female therapists / beauticians visiting their premises are professionally respected and their personal, physical or emotional safety is not breached under any circumstances. Any deliberate abuse of the therapist's/beauticians personal and emotional safety will result in criminal prosecution of the customer within the jurisdiction of kolkata.

   • GlamDiva reserves the right to modify these Terms and Conditions and such changes shall be deemed effective immediately upon posting of the modified Terms and Conditions on www.GlamDiva.in Users’ continued usage of GlamDiva mobile app/ Website www.GlamDiva in holding of the GlamDiva Account following the posting of changes on www.GlamDiva.in will indicate their acceptance of changes.

   • GlamDiva Account is valid for lifetime post registration unless terminated in accordance with these terms and conditions.

   • GlamDiva customers will be personally liable for any and all costs, taxes, charges, claims or liabilities of whatever nature arising from the provision or availability of benefits, facilities or arrangements provided or made available to the customers, by GlamDiva

   • The GlamDiva account of the customers at all times remains the property of GlamDiva.in, which reserves the right at any time in its absolute discretion and without giving notice to such users to deactivate their account.

   • GlamDiva shall not be liable for any loss or damage, whether direct or indirect, resulting from service provider or the product sold by the service provider.

   • The Program on the GlamDiva Application and the Website may be modified at the sole discretion of GlamDiva from time to time without intimation to the GlamDiva customers/users.

   • If there are any change in the contact details (mobile number/ email id/ address) of a GlamDiva customer/users from what has been registered with GlamDiva.in, the users must update the respective contact details immediately either through the website, mobile app, contact centre or any other channels to avoid any misuse of customer’s GlamDiva Account. GlamDiva shall not be liable for any loss or other relevant damages incurred by the customers/ users, if necessary details are not updated with GlamDiva on time.

   • All GlamDiva dispute complaints older than 7(Seven) Working Days from the date of the service availed will not be entertained. The GlamDiva customer/Users must provide proof of service availed as required to register any dispute.

   • Each provision of the Terms is independent of each other. If any provision of the Terms is found void and unenforceable, it will not affect the validity of the remaining provisions of Terms, which shall remain valid and enforceable.

   • Last moment service changes or cancellation might incur cancellation charges upto Rs. 500.

   • In Case of Online Payment or Pre-Payment ,Full amount will be refunded(excluding the transaction charge of 2%) if the cancellation is done before 6 hours of the scheduled service. No refund will be give in case of cancellation within 6 hours of the scheduled service.

   • GlamDiva access your Google accounts which autofills your email in the Sign Up and Login forms. This information is only used for Login and Sign Up on GlamDiva

3. WARRANTIES / GUARANTEE

   • All warranties and guarantees on the GlamDiva services are the sole responsibility of the Service Provider/Seller(s) (except in some cases where the warranty or guarantee may be from the manufacturer(s)) providing the Beautician Service. GlamDiva shall not be liable or responsible for any defect or deficiency in the products used and service provided by the beauticians whatsoever. All guarantees and warranties on the GlamDiva shall be transferred as is from the manufacturer or the Service provider/Seller(s).

   • GlamDiva Users must contact the respective Seller(s) / Manufacturer (in case of manufacturer warranty) in the event of any defect or deficiency in the Service or product. In such event, GlamDiva will purely act as a complaint routing agent. GlamDiva will not be liable or responsible for the products and services offered through the Partner Beauticians or other service providers and GlamDiva gives no warranty or representation either express or implied with respect to type, quality or fitness of goods acquired or their suitability for any purpose provided by the Supplier under this Program, whatsoever.

4. INDEMNIFICATION

   • Customer/user agree to indemnify, defend and hold GlamDiva, its affiliates, successors, assigns and licensors, franchisees or sub-franchisees, any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers and suppliers harmless from and against any and all claims, actions, losses, expenses, damages and costs (including reasonable attorneys' fees), resulting from any breach or violation of Terms by you, or due to your activities related to the GlamDiva Service, whether by use of User Account or otherwise.

5. APPLICABLE LAWS

   • These Terms contains the entire understanding and agreement between User and GlamDiva and supersedes any and all prior or inconsistent understandings relating to GlamDiva Service and your use of GlamDiva Service. Terms cannot be changed or terminated orally. Any provision which must survive in order to allow us to enforce its meaning shall survive the termination of Terms. Terms and your use of GlamDiva Service is governed by, construed and enforced in accordance with the laws of India applicable to contracts made, executed and wholly performed on the GlamDiva Service, and, for the purposes of any and all legal or equitable actions, you specifically agree and submit to the exclusive jurisdiction and venue of the local Courts of kolkata and you will not object to such jurisdiction or venue on the grounds of lack of personal jurisdiction or otherwise.

6. DISCLAIMER

   • GlamDiva is a connector between the service provider and the customer. Though there is a thorough background check and screening done on our partner beauticians and therapists, GlamDiva does not take any responsibility with regards to the behavior, actions or conduct of the beautician/therapists towards the customer. The customer/user should take care of their belongings and valuables during the visit of the beauticians/therapists. GlamDiva will not be responsible for any loss or damage of valuables of Customers during or post visits of the beauticians/therapists booked through GlamDiva

   • The GlamDiva service and all contents, materials and postings are without any representation or warranty of any kind.

   • You understand the GlamDiva Service and agree to the fullest extent and their successors and assigns, or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from use of the GlamDiva service or from this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages.

   • Acceptance of booking amount is neither a commitment nor a guarantee by GlamDiva to mandatorily provide a beautician/therapist for the services.

   • GlamDiva is neither responsible nor liable for ensuring the quality of the products and services provided by the beauticians/therapists. Any need for a legal arbitration or proceedings which arises out of the service or the purchase of the products from the beautician/therapist is to be settled between the customer and the service provider without our involvement.